CUSTOMER SERVICE MANAGER.

One of the leading logistics companies in Nigeria is inviting CVs / Applications from interested / qualified candidates for the position of a Customer Service Manager with the following Job Profile:

 

Responsibilities:

 

  1. Providing help and advice to customers.

  2. Communicating courteously with customers by telephone, email, letter and face-to-face

  3. Investigating and solving customer’s problems

  4. Keeping accurate records of discussions or correspondences with customers

  5. Analysing statistics or other data to determine the level of clients the company is providing services.

  6. Writing reports and statistics and doing spreadsheets.

  7. The person must be willing and able to learn our software (CW1) in detail that will make sure every single field is entered

  8.  Make sure that every client has been trained on CW1.

  9. Training customer service staff to deliver high standard of customer service.

  10. Always answer the phone of clients; never ignoring or refusing a single call

  11. Explain to clients in a clear and concise manner

  12. Having regular contact with contacts and listening to clients and resolving clients’ issues quickly

 

Skills:

 

  • The Person should have extremely good communication skills

  • The person must be able to report regular statistics and use Excel in a high standard to enable reporting in detail to the clients.

  • The person must be versed in exports and imports

  • The person must have good knowledge of Customs tariff

  • The person must have listening skills

  • Problem-solving skills

  • Confident, patient, and polite

  • The Person must be tact and have diplomatic skills

  • The person must have ability to work under pressure.

  • The person be committed and dedicated to responsibilities.

 

Experience: The person must have 3 – 5 years of experience.

 

Experience of working in a Clearing and Forwarding company in same position as Customer Service Manager will be an added advantage.

 

Qualifications:  Candidate must possess first degree certificate or its equivalence.

 

Only qualified candidates should kindly send their CVs to benson.aidela@amglogistics.com using CUSTOMER SERVICE MANAGER. as the subject of the mail. Please rebroadcast, thanks.

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